Dan McAteer
Udemy Business - Senior Sales and Solutions Engineer
Nov. 2020 - Present
As a Senior Sales and Solutions Engineer at Udemy Business, I am responsible for working with the sales and customer success teams to identify and evaluate potential clients, and developing technical solutions to meet their learning and development needs. I also provide technical support to existing clients, ensuring that they are able to effectively use and integrate our products into their organizations.
Key responsibilities include:
Collaborating with the sales team to identify and evaluate potential clients, and developing technical solutions to meet their learning and development needs
Providing technical support to existing clients, including troubleshooting issues and answering questions
Working with product and engineering teams to identify and prioritize new features and improvements based on customer feedback
Developing and delivering technical presentations and demos to clients and prospects
Maintaining up-to-date knowledge of Udemy Business products, as well as industry trends and best practices in the field of learning and development
Optimove - Product Integration Engineer
Feb. ‘19 - Nov. ‘20
Successfully implemented web troubleshooting techniques to resolve technical issues with client integrations
Utilized expertise in SDK and API implementation to integrate Optimove's products into various client systems
Designed integration solutions for a variety of clients, resulting in increased efficiency and productivity
Created technical documentation and wrote technical reports to clearly communicate integration designs and processes to both technical and non-technical audiences
Impraise - Solutions Engineer
Feb. ‘18 - Feb. ‘19
Part of the Y Combinator cohort, contributed to the success of Impraise's product and customer base
Worked closely with sales and customer success teams to understand and address the needs of our clients
Utilized technical expertise to develop and present solutions to potential and current clients
Led product demonstrations and provided technical support to ensure client satisfaction and success
Contributed to the success of Impraise's rapid growth through effective communication and customer relationships
Rutgers University - B.S. in Psychology
May 2014
TensorFlow Developer Certificate
Oct. 2022
Udacity - iOS Developer Nanodegree
March 2017
Python
API Integration
TensorFlow
Web Dev
Deep Learning
Machine Learning
Sales Presentations
Solutions Design
Technical Support
Product Feedback